Valley Electric issues a statement concerning members accounts for electrical and broadband service during this time of crisis.

 

Effective March 16, 2020, Valley Electric Association will suspend non-pay disconnects and associated late payment penalties for both traditional electric and broadband consumers affected by COVID-19. We will continue to monitor this evolving situation and will reassess as necessary. Any members needing payment assistance, please call (775) 727-5312.

 

Pre-paid accounts, as defined below, will function as normal. In order to assist during these unprecedented times, we have reduced the minimum required balance to automatically re-connect a meter from $25.00 to $10.00. Those affected by COVID-19, who are having difficulty maintaining a minimum balance, please contact us prior to your balance running out should you need assistance at (775) 727-5312.

 

(Description: Pre-Paid Metering offers the members an alternative to a normal monthly billing statement. While a credit reference and deposit are not required, members must establish a pre-paid metering account with an initial credit of $50. Instead of receiving a paper bill each month, member energy usage is calculated and billed daily against a self-managed credit balance on their account. When the credit balance runs out, the meter automatically disconnects power. In order to restore the service automatically the member needs to have a $25.00 credit balance on their account. However, Pre-Paid Metering accounts will not be charged disconnect or reconnect fees. Once a credit balance is restored to a Pre-Paid Metering account, the power will be automatically turned back on within minutes)